WTS

WTS at All-California Institute

2012-02-03T10:26:00.006-06:00

Rachel will be exhibiting at the All-California Joint Institute in San Diego next month. It's the combined meeting for SCALL, NOCALL, and SANDALL. If you'll be there, stop by our booth and say hello!

Happy Holidays!

2011-12-20T16:06:00.003-06:00

We'll be closed just two days this holiday season - Monday, December 26 and Monday, January 2. We hope everyone has a safe and happy holiday!!

Closed Thursday & Friday for Thanksgiving

2011-11-21T14:11:00.001-06:00

WTS will be closed on Thursday and Friday, November 24 and 25, for the Thanksgiving holiday. Happy Turkey Day, everyone! Gobble gobble!

Halloween Treats

2011-10-31T14:34:00.002-05:00

The staff saved their creativity this year for treats rather than costumes - yum!

Closed on Labor Day

2011-09-01T16:18:00.000-05:00

WTS will be closed on September 5th for Labor Day. Enjoy the holiday!

WTS closing early

2011-07-19T15:25:00.002-05:00

It is now over 90 degrees in our office and we're all starting to suffer, so we're closing a bit early today - 4:00 p.m. Central time.

If the cooling system isn't able to reduce the temperatures in our office soon, we may have to close early for the next few days. Please stay tuned in case we have to further reduce our hours.

Thanks - and we hope everyone out there is staying cool!

Hot in Here

2011-07-19T11:23:00.003-05:00

WTS is heating up. Literally.

Due to a chilled water equipment failure and shortage, over 40 buildings on the west side of the UW-Madison campus have had their air conditioning shut off since yesterday morning, including Wendt Commons Library where WTS is located.

There's never a dull moment at WTS....

I scream, you scream....

2011-07-07T13:10:00.007-05:00

Photos from the WTS Ice Cream Social. Wish you could all taste the deliciousness....

Thanks to our students Bridget and Alex for letting us post their pictures!

WTS Welcomes Rachel Watters as New Director

2011-06-03T13:29:00.006-05:00

Rachel Watters has been appointed as Director of Wisconsin TechSearch (WTS). Deborah Helman, Director of Wendt Commons, says, "I believe her leadership ability will help position WTS to take advantage of new opportunities and build upon the outstanding service that WTS currently provides."

Rachel has worked at WTS as a Resource Sharing Librarian since 2002. In addition to providing outstanding document delivery services to WTS clients, she has lead WTS marketing efforts, including the implementation of the CashNet service that allows WTS to take many forms of credit card payments, as well as contributing to many service and work flow improvements. When she's not at WTS, Rachel and her partner Erik enjoy caring for their two young sons, Jack and Nate, working on real estate investments, and visiting their families in northern Wisconsin.

Please join us in congratulating and welcoming Rachel as she transitions into her new role.

WTS at SLA in Philadelphia

2011-05-24T15:50:00.003-05:00

WTS will be at SLA in Philadelphia, June 12-14

We hope to see many of you at Booth 1133

To help make that happen, we'd like to extend the offer of a free SLA pass to you.
Here's how to register for the free pass:

1. Navigate to https://www.slaconference.org/portal/newreg.ww

2. In the New Registrations column under Non-Members, enter the following Registration Code: K5ANRS.

3. Enter your contact information.

4. At the bottom of the contact information page (Step 1) select Wisconsin TechSearch as the company that referred you.

5. Complete the rest of the registration process (Steps 2-5).

Please note that the registration process incorporates additional fee-based options, but it's not necessary to sign up for any of them to obtain the free pass. If you add any of the fee-based options, you would be responsible for those charges.When you have completed the process, you'll receive a registration confirmation email.

I look forward to seeing you in Philadelphia!

Karen

WTS Closed Monday, May 16

2011-05-09T15:45:00.001-05:00

We will be closed for our last furlough day in this fiscal cycle on Monday, May 16.

Moving Data from MS Word to Excel

2011-04-07T09:55:00.002-05:00

Thought some of you might be interested in this helpful bit from 3 Geeks and a Law blog:

Geeky Tip: Moving Data from MS Word to Excel

By the way, we love getting request lists in either Word or Excel if you don't want to copy and paste all of your cites into our request form. Just fill out our request form and in the citation box, note that you'll be sending the requests as an email attachment. Then send the file to wts@engr.wisc.edu. It's that easy!

WTS at Upcoming Conferences

2011-03-23T09:29:00.007-05:00

Conference season is fast approaching, and WTS will again be exhibiting this year.

First up is SLA's Pharmaceutical and Health Technology Division Spring Meeting in Orlando next month. This is the first time we've been to this conference and Rachel is looking forward to telling the attendees about our services. More information about this meeting can be found at units.sla.org/division/dpht/meetings/
spring2011/spring2011main.shtml.

Karen will be exhibiting at the SLA conference in Philadelphia in June. If you'll be at the conference, please stop by booth #1133 and say hello! Conference information is at sla2011.tornado1.com.

Finally, we plan to be at the International Federated Library Association (IFLA) Interlending and Document Supply (ILDS) conference in Chicago in September. We've never been able to go to this conference before - past conferences have been in Singapore, Germany, Estonia, and Australia. Since Chicago is only about 2 hours from Madison, we're excited that we can go this year. You can find more information about the conference at ilds2011.org.

What conferences do YOU attend? Let Rachel know at rwatters@engr.wisc.edu and we'll consider them for next year.

WTS Closed on Friday, March 18

2011-03-14T09:51:00.003-05:00

This is our penultimate furlough. The last one will be on May 16. We've been told that there won't be any furloughs in the next budget cycle, so we look foward to being open more days.

Presidents Day Closure

2011-02-14T12:04:00.001-06:00

WTS will be closed on Monday, February 21. We will return to normal business hours on Tuesday, February 22.

WTS Closed Monday, January 17

2011-01-12T15:49:00.002-06:00

WTS will be closed on Monday, January 17 in observance of Martin Luther King, Jr.'s Birthday.

Happy Holidays from WTS!

2010-12-23T10:33:00.002-06:00

WTS will be closed Dec. 24-26 and Dec. 30-Jan. 2.

We hope you have a joyous, warm and safe holiday.

Happy Thanksgiving!

2010-11-19T14:23:00.001-06:00

Everyone at WTS wishes our clients a happy and safe Thanksgiving holiday!

And a reminder -- WTS will be closed Thursday and Friday (November 25 & 26) for the holiday.

New, Simplified Pricing - Starting January 2011

2010-11-05T15:30:00.000-05:00

We're changing our price structure, beginning with the January 2011 invoice (which you'll receive in early February).

WTS hasn't changed fees in many years, and this change is intended to simplify our prices, not increase our revenues.

There will be a flat article fee, regardless of where we get the article. So, you'll be saving $1 for every off-campus article we provide (please note that off-campus supplier fees are still passed on to our clients) .

We're also doing away with the copyright surcharge. so you'll save $1 on every article for which we've paid copyright on your behalf.

Due to the increasing number of book loan requests and the intensive work related to tracking books, our Book Loan fees are increasing slightly:

Base Fee: $20 per title (up to 3 volumes)
Rush: +$10 request must be received by 12:00 p.m. CST
Super Rush : +$20 request must be received by 2:00 p.m. CST
Renewal: $10
Overdue: $10 per week

Our book shipping and replacement fees have not changed (we only charge to ship books when you do not provide a FedEx or UPS account number).

Our Research/Literature Searching fees are not changing.

We hope these changes make it a bit easier for you to estimate what an item would cost. Thank you all for your business and we look forward to continuing to provide you fast, reliable, and affordable service!

Happy Halloween 2010!

2010-10-29T11:59:00.004-05:00

Carrying on the Halloween tradition, WTS staff showed up to work in costume. From left to right are: Kate Davis as Lady Macbeth; Christy Henrikson as the Ninja Librarian; and Rebekah Turner as the Maître d'.

WTS Closed Monday Oct. 11, 2010

2010-10-05T14:23:00.002-05:00

WTS will be closed October 11, 2010 for an office-wide furlough day. We'll be back in action on Tuesday.

WTS mentioned in WisconsinWatch blog

2010-08-04T11:15:00.001-05:00

http://www.wisconsinwatch.org/2010/08/02/wisconsin-infolink-a-librarian-in-his-element/

Happy Trails, Carolyn!

2010-07-15T15:27:00.003-05:00

Carolyn Tweten, Director, has retired after 18 years with WTS. She was an excellent searcher of hard-to-find materials and her knowledge and expertise will be missed.

Director duties are being split between Karen and Rachel for now. Literature searching projects are being shared between Christy, Karen, and Rachel.

Visit us at AALL - Booth 625

2010-07-01T12:49:00.003-05:00

Christy Henrikson and Rebekah Turner will be manning our booth at AALL. Stop by for a chat and a booklight (while supplies last).

Closed on July 5

2010-06-28T11:25:00.002-05:00

WTS will be closed on July 5 in observance of Independence Day.

Memorial Day

2010-05-26T10:18:00.001-05:00

WTS will be closed on Monday, May 31, in observance of Memorial Day. We hope everyone has the day off as well and that you all enjoy a long weekend!

May 21st Closure & E-mail Upgrade

2010-05-18T13:30:00.007-05:00

WTS will be closed Friday, May 21st for a University-wide furlough day. We'll be back on Monday the 24th, as usual, to handle all your requests.

While the University is closed, they are taking the opportunity to upgrade our e-mail service. What that means for you, is that you can place orders through our website as usual, however you won't receive a confirmation e-mail. We will still get your orders. You can check that your order was placed successfully by following the link provided after order placement, or use the left hand link "Order Status" on the WTS webpage.

WTS Staff participate in Edible Book Festival

2010-04-14T10:16:00.003-05:00

Rebekah, along with Annie, Amy and Lia from the Wendt Library staff created a "book" made of cake, fondant, frosting, pretzles and almond bark inspired by CRCnetBASE (e-books) for the Edible Book Festival, one of the activities that UW-Madison sponsors for National Library Week.

WTS at AALL this summer

2010-03-18T14:18:00.004-05:00

Christy and Rebekah will be exhibiting for WTS at the AALL Annual Meeting in Denver, CO in July. We would enjoy seeing you there.

Presidents Day Closure

2010-02-03T13:00:00.002-06:00

WTS will be closed on Monday, February 15, 2010 in observance of Presidents Day.

Holiday Closure

2009-12-18T10:47:00.001-06:00

WTS will be CLOSED December 24-27th & December 30-January 3rd in observance of the holidays.

WTS is open today (Thursday, 12/10)

2009-12-10T09:30:00.003-06:00

WTS was closed yesterday due to severe winter weather. We are OPEN today and working on all requests that were sent to us yesterday.

Happy Thanksgiving!

2009-11-25T13:52:00.002-06:00

Everyone at WTS wishes our clients a happy and safe Thanksgiving holiday!

And a reminder -- WTS will be closed Thursday and Friday (November 26 & 27) for the holiday.

Happy Halloween!

2009-10-30T17:59:00.003-05:00

From left to right: Karen Wager as the Evil Twin; Christy Henrikson as Karen Wagner; Rebekah Turner as a carrot; Rachel Watters as "bear"foot and pregnant; Kate Davis as a flapper.

Closed on Monday, Oct. 12

2009-10-08T09:32:00.001-05:00

WTS will be closed on Monday, October 12. See our hours for a full listing of days we'll be closed over the next couple of years.

Got a lot of requests? We can handle it!

2009-09-09T13:49:00.001-05:00

WTS staff LOVE to be busy and LOVE tackling challenges. So if you have a big batch of requests that would be really easy to send to one supplier, but you feel guilty about drowning one service in the deluge...forgetaboutit! Our staff will gleefully alert the team and we'll all pitch in to get them done on time.

NEW! Pay Invoices Online, AmEx Accepted

2009-08-26T13:28:00.003-05:00

After a prolonged wait, we are now ready to accept credit card payments online. Just go to our website and click on the Pay Invoices Online link in the left sidebar. We can now also accept American Express, and Discover (Visa and MasterCard, too, of course).

This change means that we will no longer retain credit card numbers and automatically pay invoices for you. Beginning with the August invoice (which we will send out September 1st), all clients who wish to pay by credit card will have to use the online system.

Copyright costs for book chapters increasingly expensive

2009-08-20T12:31:00.003-05:00

We have seen a dramatic increase in the copyright charges for chapters from books that have the words "drugs" or "pharmaceutical" in their titles. The copyright is often $50 per page.

Staff will be vigilant about notifying clients of these extremely expensive copyright fees. We'll also let you know what your options are for obtaining these materials.

Changes to Book Loan shipping charges on Sept. 1

2009-08-18T15:18:00.000-05:00

Starting September 1, 2009, book loan fees will cover only the cost of the loan and not ground shipping. For many years, WTS has included ground shipping in its book loan fees although clients have often chosen to pay for priority shipping. Due to increased ground shipping costs, we will no longer provide that service. You may provide your Fed-Ex or UPS accounts or we will add shipping charges to the cost of your loan.

If you choose to have us add the charges, UPS Ground shipping fees are generally $5-$15, depending on the distance the book needs to travel and the weight of the volume. Priority Shipping costs tend to be $15-$30.

Library materials must be returned via a trackable service.

WI state mandated furloughs affect WTS hours

2009-08-07T11:32:00.004-05:00

WTS will be closed on the following days July 2009 - June 2011:
New Years Day, Martin Luther King Jr Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day and the Friday after Thanksgiving, Christmas Eve Day, Christmas Day, New Years Eve Day

Additionally, we will be closed due to State Furloughs on:
December 30, 2009
April 2, 2010
May 21, 2010
December 30, 2010
March 18, 2011
May 20, 2011

Web site can answer invoice questions

2009-08-06T08:52:00.002-05:00

Since we just sent out July bills, it's a good time to let everyone know that if you have questions about items on your invoice, the WTS web site can be really helpful.

If you need to know which article was ordered under a WTS number, or if there's no reference number on the invoice and you need to figure out who at your company is responsible for the article, just go to the "Order Status" area of our web site. All of your requests are listed by the date they were submitted. You can also search for requests by WTS number, confirmation number, or reference number. When your request appears, just click on the entry and you'll be able to see the citation and who the article was delivered to.

As always, if you have a question about an invoice you can call us at 608-262-5917, email wts@engr.wisc.edu, or chat with us online.

WTS on Facebook

2009-07-22T10:36:00.001-05:00

If you're a Facebook member and like our service, please become a fan of Wisconsin TechSearch!

Staff Changes

2009-07-09T10:35:00.007-05:00

WTS bid a fond farewell to Jennifer Velasco in late July 2008. Jennifer and her family moved to Palo Alto, California, for her husband's post-doc position at Stanford University. WTS staff miss Jennifer's wry humor and delectable treats, but we suspect that she prefers California's weather.
Annie Rauh left the WTS staff in November 2008 to work full-time as the Interim Information Services Librarian for Wendt Library.

We welcomed Christy Henrikson back to WTS in August 2008. Christy worked for WTS when she was a grad student at UW-Madison's library school, and before that, we knew her as a WTS client. After getting her masters degree, Christy lived in Minneapolis for two years before we were able to lure her back to Wisconsin. There's a rumor that Christy has said she found her "dream job" at WTS and we're certainly happy to have her back.

Tim Eleyet started at WTS in April as our web developer. Most recently, Tim was Systems Developer in the Wisconsin Traffic Operations and Safety (TOPS) Lab, designing and implementing a real-time application allowing for the interfacing of data systems at the Wisconsin State Patrol and the Wisconsin State Traffic Operations Center. For several years before that, he owned his own business providing a wide variety of software solutions for companies. Prior to that he worked in industry, doing application development, database management and other IT support. We have big dreams for our web site and are very excited that we have Tim to help us realize those dreams!

New service launched today!

2009-06-24T13:16:00.005-05:00

About an hour ago, WTS launched a new online chat service so that clients can instantly talk with a WTS staff member right on our web site.

You'll notice the chat box in the lower left sidebar on every page of our web site (it's also on the right sidebar of this blog). So, whenever you have a question or want to alert us to something - even while you're filling out the request form - just send us a chat and you'll get instant gratification.*

Take note of the "edit nickname" line near the bottom of the chat box - you can enter your name there so the WTS staffer can see whom they're chatting with.

We're really excited to be able to offer this cool new tool to our clients. Give it a try!

*The chat service will be monitored during regular WTS business hours, and may be unavailable when staff is away for a minute. Just check to see if the chat box says if wts.staff is online or offline. If you send us a message while we're offline, we'll get the message the next time we log in- just to be sure to leave your contact information.

Welcome to the WTS blog!

2009-04-23T13:41:00.002-05:00

We are so pleased to bring you a new way of keeping up on all things WTS - our very own blog!

You may or may not have known that WTS had a newsletter, The TechSearcher. We found that it was being published increasingly infrequently and the rush to write, edit, and publish several articles at once caused some consternation for its editor. We hope that this blog will be a better way to keep our readers informed of enhancements to our services, policy reminders or changes, and general interesting tidbits.

Bookmark this page or subscribe to the RSS feed today and keep up with your favorite document delivery service!