Wednesday, August 26, 2009

NEW! Pay Invoices Online, AmEx Accepted

After a prolonged wait, we are now ready to accept credit card payments online. Just go to our website and click on the Pay Invoices Online link in the left sidebar. We can now also accept American Express, and Discover (Visa and MasterCard, too, of course).

This change means that we will no longer retain credit card numbers and automatically pay invoices for you. Beginning with the August invoice (which we will send out September 1st), all clients who wish to pay by credit card will have to use the online system.

Thursday, August 20, 2009

Copyright costs for book chapters increasingly expensive

We have seen a dramatic increase in the copyright charges for chapters from books that have the words "drugs" or "pharmaceutical" in their titles. The copyright is often $50 per page.

Staff will be vigilant about notifying clients of these extremely expensive copyright fees. We'll also let you know what your options are for obtaining these materials.

Tuesday, August 18, 2009

Changes to Book Loan shipping charges on Sept. 1

Starting September 1, 2009, book loan fees will cover only the cost of the loan and not ground shipping. For many years, WTS has included ground shipping in its book loan fees although clients have often chosen to pay for priority shipping. Due to increased ground shipping costs, we will no longer provide that service. You may provide your Fed-Ex or UPS accounts or we will add shipping charges to the cost of your loan.

If you choose to have us add the charges, UPS Ground shipping fees are generally $5-$15, depending on the distance the book needs to travel and the weight of the volume. Priority Shipping costs tend to be $15-$30.

Library materials must be returned via a trackable service.

Friday, August 7, 2009

WI state mandated furloughs affect WTS hours

WTS will be closed on the following days July 2009 - June 2011:
New Years Day, Martin Luther King Jr Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day and the Friday after Thanksgiving, Christmas Eve Day, Christmas Day, New Years Eve Day

Additionally, we will be closed due to State Furloughs on:
December 30, 2009
April 2, 2010

May 21, 2010
December 30, 2010
March 18, 2011
May 20, 2011

Thursday, August 6, 2009

Web site can answer invoice questions

Since we just sent out July bills, it's a good time to let everyone know that if you have questions about items on your invoice, the WTS web site can be really helpful.

If you need to know which article was ordered under a WTS number, or if there's no reference number on the invoice and you need to figure out who at your company is responsible for the article, just go to the "Order Status" area of our web site. All of your requests are listed by the date they were submitted. You can also search for requests by WTS number, confirmation number, or reference number. When your request appears, just click on the entry and you'll be able to see the citation and who the article was delivered to.

As always, if you have a question about an invoice you can call us at 608-262-5917, email wts@engr.wisc.edu, or chat with us online.